Return and Store Policy
Welcome to The In Thing Shop. We are committed to providing you with a seamless shopping experience. Please read our store policies carefully before placing your order.
1. Order Processing
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Processing Time: Orders are processed within 1-3 business days after payment is confirmed.
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Order Changes/Cancellations: Changes or cancellations can only be made within 24 hours of placing your order. After this period, the order is processed, and changes cannot be guaranteed.
2. Shipping & Delivery
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Shipping Time: Estimated delivery is 7-21 business days, depending on the shipping destination.
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Shipping Providers: We work with global suppliers to bring you the best prices and experiences, which may result in longer shipping times.
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Tracking: A tracking number will be provided once your order is shipped. Please note that tracking updates may take up to 5 business days to appear.
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Customs & Import Fees: Any customs, duties, or import taxes charged upon delivery are the responsibility of the customer.
3. Returns & Refunds
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Eligibility for Returns: Items can be returned within 5 days of receipt if they are defective, damaged, or incorrect.
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Return Process: To initiate a return, contact our support team theinthingshop@hotmail.com with your order number and photos of the item(s) in question.
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Please note that customers are responsible for covering the cost of return shipping fees. We recommend using a trackable shipping service to ensure your return is received.
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Non-Returnable Items: Certain items, such as personalized or intimate products, are non-returnable. This will be noted in the product description.
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Refunds: Refunds will be issued once the returned item is received and inspected. Refunds typically take 5-10 business days to process.
4. Payment Policy
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Payment Methods: We accept all major credit cards and other secure payment gateways.
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Payment Security: Your payment information is encrypted and processed securely. We do not store credit card details.